Please, note that we only accept applications with cover letter and resume in English language.

As a Service Desk Analyst, you will have the opportunity to expand your knowledge and develop your soft- and technical skills, while contributing to the world-class support services. You will work closely with a dedicated team of cyber security professionals to deliver multi-skills Service Desk services in different areas of Nixu.

In this role you:

• Provide first level operational support in terms of administration and IT Service Desk, answer questions on function and usage of the product, gather relevant information, performing data entry and helpdesk tasks, as well as troubleshooting and following processes to determine & solve reported problems of varying complexity in a professional and timely manner, over the life cycle of the case.
• Effectively communicate procedural and technical issues to internal and external customers in a fast-paced and customer-critical environment.
• Should understand customer systems, and be able to duplicate reported problems if necessary or possible, analyze problems, identify defects in the product and recommend workarounds and solutions.
• Work closely with customers, other cyber security Specialists and Managers.

It is required to work on shifts, on Public Holidays, on weekends, and after working hours.

We hope you have:

• Excellent written and verbal communication skills (English language B2+).
• Demonstrated ability to take initiative in identifying and handling customer support requests via telephone, email, ticketing systems, and chat.

• Demonstrated multitasking ability and excellent time management and organizational skills.
• Support daily operations and internal processes
• Ability to read and understand internal documentation & Best Practices and follow Operational Procedures, with a focus on Security, Disaster Recovery, Major Incidents.
• Highly analytical with extreme attention to details and the ability to derive facts quickly, methodically, and accurately.
• Ability to work in a high-pressure environment and "thinking outside of the box" approach.
• Committed, enthusiastic, flexible, and able to maintain high levels of productivity with minimal supervision while being able to work as part of a global team.

Experience and Education

• Proven experience in one or more of the following functional areas: Level 1 Operational / Technical Administrational Support for Corporations is a plus

• Administration degree studies or diploma is a plus

• Familiar with Comptia A+ and ITIL concepts is a plus

What we offer: 

At Nixu we offer an environment to learn and develop new skills as well as continuously challenge yourself. You'll get support from some of the top talents in the industry and get to learn by doing. Cybersecurity industry and Nixu offers meaningful work and great opportunities to develop your career.

At Nixu we strive for diversity. It allows us to embrace individual differences and find strength in them. We hope that it´s clear to us all working at Nixu that discrimination is not a behavior we tolerate internally, in recruitment situations of from our customers.

A cozy, inspiring, modern office in Cluj Napoca, with the possibility of working remotely in hybrid model, so to create a good work-life balance.

Apply now!

We are waiting for your application! To apply please create a profile in our recruitment system and attach you CV, cover letter and salary expectations. 

Need more information?

Should you have any questions regarding this position, please reach out to Simion Coman,  simion.coman@nixu.com.

If everything is clear, go ahead and apply immediately! We will start interviewing as soon as possible and are striving for a quick hiring decision.

Since we are working with security for security-conscious companies and
organizations, we will do security background checks as part of the
recruitment process.